Grandview CARES is not simply a “slogan of the day”. It is a culture that is being constantly cultivated among the employees of Grandview Medical Center.
Grandview CARES (Customer Accountability and Responsibility for Excellence in Service) is a commitment to service excellence from the employees of Grandview Medical Center to our “customers”: our patients and their families, our physicians and our co-workers.
Receiving quality medical care while in hospital is an expectation. Also expected – and deserved – are respect and compassion from health care workers and attention to all our patients’ needs, which are as varied as each individual we serve.
Need an extra pillow? Room too hot or cold? Need assistance in using the restroom? We’re here for you when you need us most. And if you feel we’ve not met your expectations, feel free to ask your nurse or anyone from the hospital with whom you come into contact. Our top priority, after your medical care, is your comfort and satisfaction.